Areas of Focus

Bentley Management Inc. is a multi-disciplinary team with deep experience in every aspect of the business. Companies that engage our advisory involvement benefit from our practical approach and come to appreciate working with one of the most seasoned groups in the industry.

We are very experienced in identifying and prioritizing high value opportunities and getting people to work together. We pride ourselves in understanding luxury hospitality and related service businesses in a practical manner and have relevant, hands-on experience as innovators of guest services that have shaped the industry worldwide. This is achieved based on the development and implementation of operating standards, policies and procedures that support service delivery. Whether the needs are directed at the corporate level (i.e. strategic planning, business development guidance, policy, procedures and standards) or the unit level (e.g. day-to-day execution, performance and quality), Bentley Management Inc. delivers broad experience combined with a special attitude that promotes a positive working environment and measurable results.

Specific areas of advisory services include:

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STRATEGY

  • Brand Positioning / Evolution

  • Business and Product Development

  • Operational Standards, Policies and Procedures

  • Renovation and Repositioning

  • New Project Development- project planning, design development, project management

  • Pre-opening support and management


PERFORMANCE

  • Service Standards Development / Implementation / Assessment- qualitative and quantitative

  • Hotel Operations Assessment, Benchmarking and Profit Improvement

  • Departmental Operating Efficiency Assessment- labor controls and efficiencies, manpower planning; expense retention ratios; purchasing and related controls

  • Sales & Marketing Effectiveness- marketing plans and budgets; competitive set performance evaluation; plan execution and evaluation

  • Reservations and Revenue Management- customer retention and new business development

  • Catering Sales and service support


ASSET MANAGEMENT

  • Owner and Operator Relations- alignment between owner and management company

  • Regular Performance Reviews- profit & loss analysis, competitive performance assessment, revenue maximization, expense management and retention, capital spending ROI analysis, controls, gross margin and EBITDA analysis, future outlook and re-forecasting

  • Budget Appraisal and Marketing Planning

  • Asset Manager’s Report- comprehensive summary of asset performance, areas of concern and corresponding tactical solutions

  • Repositioning Strategy and Execution


PROPERTY TRANSITIONS

  • Interim property management by Bentley Management Inc.

  • Long-term business plan development; operating pro forma and ROI sensitivities

  • Renovation, repositioning and relaunch plans

  • Management company considerations, contract negotiation assistance

  • Long-term asset management

 


ADVISORY

Whether you are a mature business looking within to determine how best to evolve or you have specific needs that you would like expert counsel on, Bentley Management Inc.’s strategic advisory services can help you tackle both broad based concerns as well as targeted technical areas of interest. The Directors of the firm and the associates we employ are meticulous about their interactions with each of our client companies. We help our clients prepare for our involvement by being thoughtful about the time they invest with us and totally discreet about the information that we garner.